Privacy Policy

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We may collect, use and process your data according to the terms of our Privacy Policy

Eleni Hope is committed to protecting the privacy of our customers and want you to shop with confidence. Your personal information will be kept strictly confidential. We do not sell, trade or transfer your information with anyone that is not affiliated with our business. Please review the information we collect, how we use it and your choices regarding what information you provide.

UPDATED: 5-18-18

 

THE INFORMATION WE COLLECT

Information You Provide to Us

We collect information that you voluntarily provide to us. This occurs when you create an account, subscribe to a newsletter or email list, participate in an event, survey, contest, or promotion, make a purchase, comment on our blog, receive our content, fill out a form, request support or communicate with us via email or third-party social media sites.

The types of information we may collect include name, email address, password, postal address, phone number, gender, date of birth, photo, payment information (such as your credit or debit card and billing address), preference or interest data and any other information you choose to provide.

Information We Collect Automatically

Log In Information: When you access or use our website, we collect log information about your use of the Services, including your Internet Protocol (“IP”) address, web request, access times, pages viewed, web browser, links clicked and the page you visited before navigating to the Services.

Mobile Device Information: We collect information about the mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, mobile network information and information about your use of our mobile applications.

Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons.

Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see our Cookie Policy here.

Information We Collect From Other Sources

We may obtain information from other sources and combine that with information we collect through our Services.

For example, if you create or log into your account through a third-party social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site; we may also collect information about you when you post content to our pages/feeds on third-party social media sites.

We may also collect personal data from third parties such as our payment processors, advertising networks, and/or analytics providers, including google analytics.

HOW WE USE YOUR INFORMATION

We may use information about you for a variety of purposes, including to:

  • Provide, maintain, improve and promote our products and services;
  • Provide and deliver the information, products and services you request, process transactions and send you related information, including confirmations and receipts;
  • Send you technical notices, updates, security alerts, and support and administrative messages;
  • Respond to your comments, questions and requests, and provide customer service;
  • Communicate with you about products, services, surveys, offers, promotions, rewards and events offered by Company and others, and provide news and information we think will be of interest to you;
  • Monitor and analyze trends, usage and activities in connection with our Website and Services.
  • Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
  • Facilitate contests, sweepstakes and promotions, and process and deliver entries and rewards;
  • Link or combine with information we get from others to help understand your needs and provide you with better service; and
  • Carry out any other purpose for which the information was collected.

We are based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

The above Data may be used to send you marketing communications about our business or products; including Facebook Ads, Instagram, and/or other similar advertisements. We may send you such communications if you requested it and/or if you agreed to receive such communications. You may opt-out of such communications at any time through the ‘unsubscribe’ button in each email or contacting us at support@elenihope.com.

SHARING OF INFORMATION

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants and other service providers who need access to such information to carry out work or perform services on our behalf;
  • When you participate in the interactive areas of our Services, certain information you provide may be displayed to other users, such as your name, photo, comments, and other information you choose to provide;
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Company or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and
  • With your consent or at your direction.

Social Sharing Features

The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Sharing Your Personal Data

We do share your information with trusted third parties who provide support in running this Website including any blog or newsletter, as well as those parties and services that help administer our business.  Your data will never be shared with unrelated third parties.  We may disclose your information to payment service providers, administrative and marketing providers, business advisors, or third parties if we sell or transfer parts of our Company. Third parties we share your data with will keep it secure and respect your privacy under the law and we take steps to ensure they companies we work with also comply with the GDPR.

Participating Merchant Policies

Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in Company services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

THIRD PARTY LINKS

This Site may contain links to third party websites.  Unless otherwise stated, this Privacy Policy only covers information that we collect from you on this Site. Any other link will be covered by the privacy policy of that specific site.  You acknowledge and accept that we are not responsible for the privacy policies or practices of third parties.

DATA SECURITY

Eleni Hope takes every precaution to protect your information both online and offline. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All personal information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway providers database; only to be accessed by those with special authorization privileges.

SSL software encrypts all the personal information you enter including, name, address, and credit card number so that it cannot be read over the internet. We do not print your full credit card number on any documentation or retain your credit card information at our studio.

You can verify the security of the site by looking for a closed lock icon or for “https” at the beginning of the address of the web page.

Please Note:

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

DATA RETENTION

Personal data that we process for any purpose shall not be kept for longer than is necessary to fulfil its collection purpose or to satisfy a legal or accounting purpose.  In some cases, your data may be anonymized for research purposes and used indefinitely.  If your data no longer meets any of the above criteria, personal data will be deleted or otherwise disposed of in a safe and secure manner.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We do not knowingly collect or solicit data online from or market online to children under the age of 13 in compliance with the Children’s Online Privacy Protection Act (COPPA). If a child under 13 submits personal information to us and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. Our products and services are designed, targeted to, and intended for those individuals 18 and older. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

CHANGES TO THIS POLICY

You acknowledge and agree that you have reviewed this Privacy Policy and that you will continue to review this Policy to be aware of any modifications.  We reserve the right to update or change our Privacy Policy at any time. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on this Website. We will also revise the “updated” date at the top of this Privacy page. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

YOUR CHOICES

Your Rights

The Services may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Your Account

We do share your information with trusted third parties who provide support in running this Website including any blog or newsletter, as well as those parties and services that help administer our business.  Your data will never be shared with unrelated third parties.  We may disclose your information to payment service providers, administrative and marketing providers, business advisors, or third parties if we sell or transfer parts of our Company. Third parties we share your data with will keep it secure and respect your privacy under the law and we take steps to ensure they companies we work with also comply with the GDPR.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability or functionality of our Website and Services. Please review our Cookies Policy for more details.

Promotional Information

You may opt out of receiving promotional communications from us by following the instructions in those communications or by sending an email to eleni@elenihope.com. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Contact Us

This Website is owned and operated by:

Eleni Andreadis/Eleni Hope Designs

103 Katonah Ave.

Katonah, NY 10536

If you have any questions or concerns regarding this Privacy Policy, please email: eleni@elenihope.com

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